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How to Cancel Your Solution Hippo Hosting Plan

If you’re having trouble with your WordPress site or have a question about your plan, please open up a new chat with our team or login to your account and open a support ticker – we’re here for you 24/7 and are happy to help! Otherwise, if you need to cancel your hosting plan, we understand. While we hate to see you go, we try to make every aspect of using Solution Hippo as easy as possible, from signing up to cancellation. Perhaps your project has ended, or you were simply testing Solution Hippo for a client. Whatever the reason, you can cancel your hosting plan at any time from your account.

Important

Only the account owner can request to cancel a hosting plan.

It's important to understand that all data (WordPress sites, staging sites, Solution Hippo DNS records) are permanently deleted and cannot be recovered.

Be sure you've backed-up and exported your files and databases, changed your name servers, DNS, etc., prior to submitting the cancellation request. Once the cancellation is complete, it cannot be recovered.

Cancel Your Solution Hippo Hosting Plan

1. Login to your account (my-account –> subscriptions) and select View next to the plan you would like to cancel.

2. Select Cancel

Important

Only the account owner can request to cancel a hosting plan.

It's important to understand that all data (WordPress sites, staging sites, Solution Hippo DNS records) are permanently deleted and cannot be recovered.

Be sure you've backed-up and exported your files and databases, changed your name servers, DNS, etc. Once the cancellation is complete, it cannot be recovered.

Your account has now been cancelled

We hate to see you go, but your account has now been cancelled and your refund (if applicable) will be processed within two (2) business days*. You will receive an email confirmation from us as soon as it’s processed.

* Note: Some financial institutions take longer than others to process things on their end.

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